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Value

Rising public and government expectations; recommendations from inquiries; demographic changes....limited budgets.

Members and Senior Officers are under constant pressure to make difficult decisions between competing priorities.

We offer Value with Quality - an increase in quality of service with a decrease in cost.

Concerns for the safety of children, and the personalisation agenda combined with demographic change – all add up to increasing pressure to improve and extend out of hours services.

At a time when spending more is particularly difficult, we are providing local authorities with significant % savings on the cost of running their own out of hours services.

Simultaneously, we provide significant improvements in quality and accountability.

We can also discuss similar best value solutions for call handling for council calls (See our current contracts page)

In addition to the revenue savings are the savings on capital costs for local authorities that use our equipment and resources to benefit their residents, rather than pay to set up their own. (See our partner agencies page)

We achieve these best value outcomes by:

  • Economies of scale through working on a regional basis
  • Efficiencies through integration with Health urgent care services.
  • Complementary partnerships of skill and resources within our family of organisations

With summary information on your current staffing and service demand, we can provide you with costed summaries of the services and savings available.

Quality

We provide quality social care services based on the skills, commitment and experience of our social workers, call handlers, trainers and managers.

We specialize in out of hours social care, integrated with out of hours health services.

Key quality elements are:

Value

Rising public and government expectations; recommendations from inquiries; demographic changes....limited budgets.

Members and Senior Officers are under constant pressure to make difficult decisions between competing priorities.

We offer Value with Quality - an increase in quality of service with a decrease in cost.

Accountability

Our customers have Statutory responsibilities and Duty of Care to some of the most vulnerable people in society. We are always conscious of the trust they place in us.

Accountability is fundamental to what we do.